Privacy Policy

Who we are

Information we collect

We collect personal data in the following ways:

Cookies: We use cookies to enhance your browsing experience. If you leave a comment, you may opt in to saving your name, email address and website in cookies for convenience. These cookies will last for one year. We also set temporary cookies when you visit the login page to determine if your browser accepts cookies, and login/session cookies if you log in to the site. You can control or delete cookies via your browser settings

Contact and enquiry forms: When you submit an enquiry or request information, we collect the data you enter (such as your name, email address, phone number, subject and message) so we can respond to your request and provide services.

Comments: If comments are enabled on our blog, we collect the comment itself along with your IP address and browser user agent string to help detect spam.

Media uploads: If you upload documents or images (e.g. for visa processing or application forms), please ensure that they do not contain embedded location data (EXIF GPS), as other visitors could download and extract that information.

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded content from other websites

Our articles and pages may include embedded content (e.g. videos, maps, booking forms). Embedded content from other websites behaves in the same way as if you visited those websites directly. These sites may collect data about you, use cookies, embed additional third‑party tracking and monitor your interaction with that embedded content if you have an account and are logged in to their site. We recommend reviewing the privacy policies of those third‑party services.

Who we share your data with

We do not sell or rent your personal data. We may share information with:

Spam detection services when you post comments or submit forms, to protect our site from malicious activity

Travel partners and service providers (e.g. airlines, hotels, educational institutions, visa centres, payment processors) for the purpose of processing bookings, applications and payments.

Trusted third‑party vendors who assist us in operating our website, conducting business or servicing you, so long as those parties agree to keep this information confidential.

Regulatory authorities when required by law (e.g. to comply with legal obligations or government requests).

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow‑up comments automatically. For users who register on our site, we store the personal information they provide in their profile; users can see, edit or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Information collected through contact and application forms is retained for as long as necessary to provide the service you requested, to comply with legal and regulatory requirements, or for legitimate business purposes (such as record keeping). We regularly review the data we hold and delete it when it is no longer needed.

What rights you have over your data

If you have an account on our site or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, except for any information we are obliged to retain for administrative, legal or security purposes. To exercise these rights, please contact us using the details provided on our website.

How we protect your data

We take the security of your information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our server. We implement administrative, technical and physical safeguards to protect against unauthorized access, alteration, disclosure or destruction of your personal data.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. When we do, we will revise the “last updated” date at the bottom of the policy. We encourage visitors to review this page periodically to stay informed about how we protect your information.

Contact us

If you have questions or concerns about our privacy policy or your personal data, please contact us at:

Last updated: [10 September 2025]

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